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Ordering & Support
Ordering & Support
How can I contact Precision Vision?
You can contact Precision Vision through our website, phone, or email for product information, support, and service inquiries.
Does Precision Vision support research and academic environments?
Yes. Precision Vision supports ophthalmic research, academic institutions, vision science education, and standardized assessment environments worldwide.
Can Precision Vision help identify the right testing solution?
Yes. Our team can help recommend visual assessment solutions based on your clinical, educational, rehabilitation, or research needs.
Does Precision Vision support international customers?
Yes. Precision Vision products and methodologies are utilized worldwide across clinical, educational, and research environments.
In-stock items ship within 1–2 business days from our Woodstock, IL facility. Standard ground delivery in the continental US is 3–5 business days. Expedited and international options available at checkout. Bulk orders for multi-site practices are typically prepared within five business days from order confirmation.
Yes. PO ordering is supported for established institutional accounts. New accounts can apply during the Request a Quote process — we'll set up terms before your first order ships.
Unopened, undamaged inventory in original packaging is returnable within 30 days of receipt for a full refund minus return shipping. Custom orders, calibrated instruments, and consumables are non-returnable once delivered. Defects are covered under a separate warranty path.
Yes. Practice bundles are pre-configured for common exam-room setups (general eye-care, low vision, pediatric). Volume pricing is automatic on qualifying orders.
Calibration depends on the instrument. Illumination systems should be checked quarterly with our calibration card and serviced annually. Standard charts under proper handling have multi-year service life; clinical-trial charts are typically replaced per study protocol.
End-to-end: equipment, calibration, investigator certification, ongoing QA monitoring, and reporting. We've supported trials across 47+ sites with documented coefficient of variation analysis available on request.
Certificate of Conformance per batch, ISO 13485:2016 certificate, FDA establishment registration, peer-reviewed validation publications, and methodology white papers. Standard turnaround is five business days.
Yes. Standardized ETDRS protocol training with formal certification. Includes recertification cadence and remote quality monitoring throughout the trial.
Identical equipment, identical calibration procedures, identical training. We document all of it.
Yes, we have specific pricing for educational institutions and IIS programs. Reach out via the Research & Academic Partnerships page.
Yes. We provide methodology consultation, pricing for grant applications, and ongoing equipment support.
Yes. Validation Evidence Binder, ETDRS Methodology White Paper, and Multi-Site CV Analysis available on request.
Couldn't find your answer?
If your question isn't covered above, support routes to the right team based on segment. Average response: under one business day.