Returns & Refund Policy
Precision Vision strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your purchase, you may exchange or return it within 30 days of your purchase. Exclusions apply.
Restocking Fees
If you return your purchase, a restocking fee may apply (typically 10–25%), determined by the reason for the return. Refunds are offered in many cases and require prior contact with our office by phone or email.
How to Request a Return (RMA Required)
Before shipping any return, you must request a Return Merchandise Authorization (RMA). Contact our Customer Service team at orders@precision-vision.com or 815-223-2022 with your order details and any relevant photos. You will receive your RMA within 3–5 business days. The RMA must be included with your return — items returned without an RMA will not be processed.
Non-Returnable Items
The following are final sale: custom and made-to-order products, special-order items, and opened calibrated or single-use items.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will make it right at no cost to you.
Returns Address
Precision Vision, Inc.
1725 Kilkenny Court, Woodstock, IL 60098
Questions? Email orders@precision-vision.com or call 815-223-2022.
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